Terms & conditions
THESE TERMS AND CONDITIONS WILL BE DEEMED TO HAVE BEEN ACCEPTED BY YOU WHEN PLACING AN ORDER.
SOCIAL MEDIA
SOCIAL MEDIA IS A BIG PART OF CHLOË DESIGNS THINGS MARKETING AND WE WOULD LOVE TO POST YOUR STATIONERY AFTER YOUR SPECIAL EVENT. PLEASE LET US KNOW IF YOU NOT LIKE US TO POST YOUR BESPOKE DESIGN .
QUALITY
DUE TO THE NATURE OF DIGITAL PRINTING, THERE MAY SOMETIMES BE VERY SLIGHT INCONSISTENCIES WITH COLOUR.
ORDERING AND CANCELLATION
YOUR ORDER WILL BE CONSIDERED TO HAVE BEEN PLACED AFTER YOUR PAYMENT HAS BEEN RECEIVED BY CHLOË DESIGNS THINGS.
YOU SHOULD ORDER ALL OF YOUR REQUIRED STATIONERY ITEMS AT THE SAME TIME TO ENSURE THAT WE BOOK SPACE IN THE DIARY CLOSER TO YOUR WEDDING DATE FOR PRODUCTION OF THE ADDITION- AL ITEMS. OTHERWISE, WE CANNOT GUARANTEE THAT WE WILL HAVE AVAILABILITY SHOULD YOU WISH TO SUBSEQUENTLY ADD TO YOUR ORDER.
WHERE YOU DO NOT HAVE PRECISE NUMBERS FOR ADDITIONAL ITEMS AT THE TIME OF ORDERING, (PLACE CARDS FOR EXAMPLE) APPROXIMATE NUMBERS SHOULD BE USED. THESE CAN BE ADJUSTED ONCE YOU KNOW YOUR FINAL GUEST NUMBERS AND YOUR FINAL INVOICE IS PREPARED. IF FINAL NUMBERS DIFFER FROM THE INITIAL QUOTE GIVEN, IF LOWER, THE PRICE WILL STAY THE SAME. IF HIGHER THE PRICE WILL INCREASE
PAYMENT
FOR SEMI BESPOKE AND SUPER BESPOKE A 40% NON-REFUNDABLE DEPOSIT IS REQUIRED TO SECURE YOUR BOOKING, AND THIS IS REQUIRED BEFORE THE CREATIVE PROCESS CAN BEGIN. YOU WILL RECEIVE AN INVOICE WITH PAYMENT DETAILS ALONGSIDE MY INDUSTRY STANDARD T&CS.
FOR ANY HOUSE DESIGNS FULL PAYMENT IS ASKED FOR UPON BOOK- ING. WE ONLY ACCEPT BANK TRANSFER PAYMENTS. IN THE EVENT OF LATE PAYMENT, THE LEAD TIME WILL BE PUSHED BACK ACCORDINGLY.
LEAD TIMES
THE LEAD TIME FOR BESPOKE / SEMI BESPOKE INVITATIONS CAN BE UP TO 4-8 WEEKS FROM FINAL PROOF. THIS MAY FLUCTUATE DEPENDING ON OUR WORKLOAD AND TIME OF YEAR BUT YOU WILL BE INFORMED IF THIS IS THE CASE. (PLEASE REMEMBER THAT ALL STATIONERY IS HANDMADE!)IF YOU REQUIRE YOUR INVITATIONS BY A PARTICULAR DAY, PLEASE DO LET US KNOW AND WE CAN THEN SEE IF THIS TIMESCALE CAN BE MET AS WE OFFER AN EXPRESS SERVICE AT AN EXTRA FEE.
HOUSE STATIONERY IS A 2-3 WEEK TURNAROUND FROM TIME OF YOUR ORDER/ PAYMENT.
DELIVERY
DELIVERIES WILL BE SENT TO YOUR INVOICE ADDRESS, UNLESS WE ARE INFORMED OF A DIFFER- ENT DELIVERY ADDRESS AT THE TIME OF ORDERING PLEASE BEAR IN MIND THAT ALL DELIVERIES WILL NEED TO BE SIGNED FOR UPON RECEIPT..
WE ARE UNABLE TO GIVE YOU AN EXACT TIME OF DELIVERY VIA THE COURIER; HOWEVER, YOU WILL BE ABLE TO TRACK YOUR PARCEL ONLINE. CHLOË DESIGNS THINGS CANNOT GUARANTEE DELIVERY ON ANY PARTICULAR DATE. IF YOU REQUIRE STATIONERY TO ARRIVE ON A PARTICULAR DATE WE WILL DO OUR BEST TO ARRANGE THE DELIVERY ACCORDINGLY BUT CANNOT GUARANTEE THIS.
CHLOË DESIGNS THINGS CANNOT BE HELD RESPONSIBLE FOR DELAYS IN DELIVERY DUE TO CIRCUMSTANCES OUT OF OUR CONTROL, SUCH AS POSTAL STRIKES OR ADVERSE WEATHER CONDITIONS. CHLOË DESIGNS THINGS SHALL NOT BE LIABLE FOR ANY LOSSES, DAMAGES OR EXPENSES INCURRED BY THE CUSTOMER ARISING OUT OF ANY DELAYS IN DELIVERY OR DAMAGE OR LOSS DURING TRANSIT.
RESPONSIBILITY AND STORAGE OF STATIONERY LIABILITY FOR LOSS AND DAMAGE OF PRODUCTS PASSES TO YOU UPON DELIVERY OR ON THE DATE OF THE FIRST ATTEMPTED DELIVERY BY THE COURIER OR ROYAL MAIL.
WEBSITE
CHLOË DESIGNS THINGS MAKES EVERY EFFORT TO ENSURE THAT ALL INFORMATION CONTAINED ON OUR WEBSITE IS CORRECT AND TO ENSURE THAT THE DESCRIPTIONS AND IMAGES ARE A TRUE REP- RESENTATION OF OUR PRODUCTS. HOWEVER CHLOË DESIGNS THINGS SHALL NOT BE RESPONSIBLE FOR ANY ERRORS OR OMISSIONS ON THE WEBSITE.
VARIATIONS
AS ALL OF OUR STATIONERY IS MADE BY HAND, VERY SLIGHT VARIATIONS BETWEEN ITEMS IS NATURAL. WE TAKE GREAT CARE TO KEEP VARIATIONS BETWEEN ITEMS TO AN ABSOLUTE MINIMUM. WE RESERVE THE RIGHT TO SUBSTITUTE MATERIALS FOR SIMILAR PRODUCTS SHOULD MATERIALS BECOME UNAVAILABLE, HOWEVER WE WILL ALWAYS INFORM THE CUSTOMER IF WE NEED TO SUBSTITUTE A PRODUCT FOR ONE THAT IS SIGNIFICANTLY DIF FERENT TO THE ONE PICTURED/DESCRIBED ON OUR WEBSITE.
COPYRIGHT AND DATA PROTECTION
CHLOË DESIGNS THINGS WILL NOT SHARE YOUR PERSONAL DETAILS WITH ANY THIRD PARTY AND WILL NOT SEND YOU ANY MARKETING MATERIAL. CHLOË DESIGNS THINGS RESERVES THE RIGHT TO USE IMAGES OF YOUR STATIONERY ON OUR WEBSITE.
ALL STATIONERY DESIGNS ON OUR WEBSITE ARE THE SOLE PROPERTY OF CHLOË DESIGNS THINGS AND SHALL NOT BE COPIED OR REPRODUCED IN WHOLE OR IN PART, WHETHER FOR BUSINESS OR PERSONAL USE. ANY INFRINGEMENT OF COPYRIGHT OF OUR DESIGNS SHALL BE VIGOROUS- LY PURSUED AND WILL RESULT IN LEGAL ACTION.
ALL IMAGES AND TEXT ON THIS WEBSITE ARE THE PROPERTY OF CHLOË DESIGNS THINGS (UNLESS OTHERWISE CREDITED) AND MUST NOT BE COPIED OR REPRODUCED WITHOUT PRIOR CONSENT.
IT IS YOUR RESPONSIBILITY TO OBTAIN THE CORRECT COPYRIGHT PERMISSION FOR HYMNS, READINGS OR PICTURES TO BE INCLUDED IN YOUR STATIONERY. YOU AGREE TO INDEMNIFY ENGLISH ROSE STATION- ERY AGAINST ANY ACTION FOR BREACH OF COPYRIGHT OF SUCH ITEMS. PLEASE CHECK YOUR FINAL DRAFT CAREFULLY FOR SPELLING, PUNCTU- ATION, CAPITALISATION AND LAYOUT. CHLOË DESIGNS THINGS TAKE GREAT CARE IN PRODUCING YOUR PERFECT STATIONERY BUT IT IS YOUR RESPONSIBILITY TO APPROVE THE FINAL DRAFT. ONCE THE FINAL DRAFT IS APPROVED AND THE PRINTING IS COMMENCED YOU WILL BE LIABLE FOR ANY ADDITIONAL COSTS RESULTING FROM REQUIRED CORRECTIONS TO THE PROOF.
ALL COMMISSIONS WILL BE KEPT CONFIDENTIAL UNTIL COMPLETED, OR IN THE CASE OF COMMISSIONS FOR PARTICULAR EVENTS (SUCH AS FOR SURPRISE GIFTS)- KEPT CONFIDENTIAL UNTIL THE EVENT HAS PASSED. ALL PERSONAL DATA COLLECTED AS PART OF THE DESIGN PROCESS IS STORED SECURELY VIA MY EMAIL ACCOUNTS AND KEPT CONFIDENTIAL AND WILL NOT BE SHARED WITH THIRD PARTIES. DETAILS INCLUDING PHOTOS ETC CAN BE DELETED AT ANYTIME AT YOUR REQUEST OR AFTER THE EVENT.
LEAD TIMES
THE LEAD TIME FOR BESPOKE / SEMI BESPOKE INVITATIONS CAN BE UP TO 4-8 WEEKS FROM FINAL PROOF. THIS MAY FLUCTUATE DEPENDING ON OUR WORKLOAD AND TIME OF YEAR BUT YOU WILL BE INFORMED IF THIS IS THE CASE. (PLEASE REMEMBER THAT ALL STATIONERY IS HANDMADE!)IF YOU REQUIRE YOUR INVITATIONS BY A PARTICULAR DAY, PLEASE DO LET US KNOW AND WE CAN THEN SEE IF THIS TIMESCALE CAN BE MET AS WE OFFER AN EXPRESS SERVICE AT AN EXTRA FEE.
HOUSE STATIONERY IS A 2-3 WEEK TURNAROUND FROM TIME OF YOUR ORDER/ PAYMENT HOWEVER THIS IS DEPENDENT ON TIME OF YEAR.
DELIVERY
DELIVERIES WILL BE SENT TO YOUR INVOICE ADDRESS, UNLESS WE ARE INFORMED OF A DIFFER- ENT DELIVERY ADDRESS AT THE TIME OF ORDERING PLEASE BEAR IN MIND THAT ALL DELIVERIES WILL NEED TO BE SIGNED FOR UPON RECEIPT..
WE ARE UNABLE TO GIVE YOU AN EXACT TIME OF DELIVERY VIA THE COURIER; HOWEVER, YOU WILL BE ABLE TO TRACK YOUR PARCEL ONLINE. CHLOË DESIGNS THINGS CANNOT GUARANTEE DELIVERY ON ANY PARTICULAR DATE. IF YOU REQUIRE STATIONERY TO ARRIVE ON A PARTICULAR DATE WE WILL DO OUR BEST TO ARRANGE THE DELIVERY ACCORDINGLY BUT CANNOT GUARANTEE THIS.
CHLOË DESIGNS THINGS CANNOT BE HELD RESPONSIBLE FOR DELAYS IN DELIVERY DUE TO CIRCUMSTANCES OUT OF OUR CONTROL, SUCH AS POSTAL STRIKES OR ADVERSE WEATHER CONDITIONS. CHLOË DESIGNS THINGS SHALL NOT BE LIABLE FOR ANY LOSSES, DAMAGES OR EXPENSES INCURRED BY THE CUSTOMER ARISING OUT OF ANY DELAYS IN DELIVERY OR DAMAGE OR LOSS DURING TRANSIT.
RESPONSIBILITY AND STORAGE OF STATIONERY LIABILITY FOR LOSS AND DAMAGE OF PRODUCTS PASSES TO YOU UPON DELIVERY OR ON THE DATE OF THE FIRST ATTEMPTED DELIVERY BY THE COURIEROR ROYAL MAIL.
PROOFS
ELECTRONIC PROOFS ARE SENT FOR ALL RELEVANT STATIONERY ITEMS. IT IS YOUR RESPONSIBILITY TO CHECK THROUGH THE PROOF THOROUGHLY TO ENSURE ALL SPELLINGS, FONT, LAYOUT ETC IS TO YOUR COMPLETE SATISFACTION.
YOU WILL THEN BE REQUIRED TO EMAIL US YOUR APPROVAL AND CONFIRMATION ON THE WORDING PROOFS AND ONCE THIS HAS BEEN RECEIVED BY CHLOË DESIGNS THINGS, THIS IS A BINDING CONTRACT. ANY AMENDMENTS REQUIRED AFTER THE WORDING HAS BEEN APPROVED WILL INCUR ADDITIONAL CHARGES.
NO PROOFS WILL BE SUPPLIED FOR ITEMS REQUIRING PRINTED GUEST NAMES, FOR EXAMPLE, PLACE CARDS AND TABLE PLANS. YOU WILL NEED TO SUPPLY US WITH A LIST OF THE NAMES AND IT IS YOUR RESPONSIBIL ITY TO ENSURE THAT ALL SPELLINGS ARE CORRECT. SHOULD YOU REQUIRE ANY AMENDMENTS TO THE NAMES AFTER SUPPLYING US WITH THE LIST, ADDITIONAL CHARGES WILL BE INCURRED.
I WILL SHARE A GOOGLE DOC WITH YOU SUGGESTING WORDING.
ALL WORDING NEEDS TO BE FINALISED AT THE START OF THE DESIGN PROCESS.
ANY CHANGES MADE TO WORDING AFTER THE STATED CHANGES, HOURLY RATE FEES WILL APPLY.
SUPPLY OF INFORMATION
YOU ARE RESPONSIBLE FOR ENSURING THAT ALL INFORMATION SENT TO CHLOË DESIGNS THINGS IS CORRECT. THIS INCLUDES SPELLINGS OF GUEST NAMES FOR INVITATIONS, TABLE PLANS AND ANY OTHER ITEMS. PRINTING OF STATIONERY MAY BEGIN IMMEDIATELY AFTER THE INFORMATION/GUEST LIST IS RECEIVED, AND THEREFORE NO AMENDMENTS CAN BE ACCEPTED AFTER SUCH INFORMATION IS SENT TO US.
REFUNDS
AS ALL STATIONERY IS PERSONALISED, WE REGRET THAT WE CANNOT OFFER REFUNDS.
ANY DEFECTS OR ERRORS WITH GOODS MUST BE REPORTED TO CHLOË DESIGNS THINGS BY EMAIL WITHIN 48 HOURS OF THE GOODS BEING RECEIVED BY THE CUSTOMER. AFTER 48 HOURS, THE GOODS WILL BE DEEMED TO HAVE BEEN ACCEPTED BY YOU. IN THE EVENT THAT THE ERROR REPORTED IS A TYPO- GRAPHICAL ERROR BY US (I.E. IT DIFFERS FROM THE GUEST LIST OR WORDING SUPPLIED BY THE CUSTOMER) CHLOË DESIGNS THINGS SHALL REPLACE THE ITEM(S) AFFECTED. IN THESE CIRCUMSTANCES YOU MAY BE REQUIRED TO RETURN THE ITEM(S), IN ORIGINAL PACKAGING, IF REQUESTED TO DO SO BY US. CHLOË DESIGNS THINGS WILL ASK YOU TO RETURN THE ITEMS TO US BY ROYAL MAIL AND YOU WILL BE REIMBURSED FOR THE POSTAGE COST. REPLACEMENT ITEMS WILL BE SENT OUT AS SOON AS POSSIBLE.
IMPORTANT: REPRINTS OR REFUNDS WILL NOT BE MADE IF THE GOODS CONTAIN ERRORS BUT ARE AS ORDERED BY YOU. IT IS THEREFORE VITAL THAT YOU ENSURE THAT THE INFORMATION AND GUEST NAMES GIVEN TO CHLOË DESIGNS THINGS ARE CORRECT. CHLOË DESIGNS THINGS ACCEPTS NO RESPONSIBILITY FOR CHECKING YOUR SPELLINGS AND IS NOT RESPONSIBLE FOR RUNNING A SPELL CHECK ON STATIONERY WORDING.
PRICES
RESERVES THE RIGHT TO CHANGE PRICES AT ANY TIME WITHOUT PRIOR NOTICE. QUOTES REMAIN VALID FOR A PERIOD OF 3 MONTHS FROM THE DATE ON THE QUOTE.
THE COMPANY RESERVES THE RIGHT TO VARY THE PRICE OF THE PRODUCTS AND SERVICES ACCORDING TO FURTHER REQUIREMENTS MADE BY YOU SUBSEQUENT TO YOUR ORDER INCLUDING E.G YOUR QUOTE WILL BE BASED ON A CERTAIN AMOUNT OF UNITS. IF YOU DECIDE YOU NEED LESS UNITS AT A LATER STAGE, THE PRICE WILL STAY THE SAME. IF THE UNITS INCREASE, SO WILL THE PRICE.
FORCE MAJEURE
CHLOË DESIGNS THINGS SHALL NOT BE RESPONSIBLE FOR ANY DELAYS OR FAILURE TO PERFORM ITS OBLIGATIONS IF SUCH DELAY OR FAILURE IS CAUSED BY EVENTS OR CIRCUMSTANCES BEYOND ITS CONTROL. THIS INCLUDES, BUT IS NOT LIMITED TO, ACTS OF GOD, WAR, FIRE, STRIKES, FAILURE OF COMMUNICATIONS OR COMPUTER SYSTEMS, SHORTAGE OR UNAVAILABILITY OF RAW MATERIALS, OR EXTREME WEATHER.
IN SUCH CIRCUMSTANCES CHLOË DESIGNS THINGS SHALL USE REASONABLE ENDEAVOURS TO PERFORM ITS OBLIGATIONS AS SOON AS IS REASONABLY PRACTICABLE BUT ACCEPT NO LIABILITY TO COMPENSATE YOU FOR ANY LOSS OR INCONVENIENCE ARISING FROM SUCH DELAY OR FAILURES DESCRIBED ABOVE.